by Jordan Mulford | Oct 2, 2024 | Press Release
October 2, 2024
Cedar Falls, IA – CBE Customer Solutions is excited to announce the arrival of Leslie Loofbourow as the new Senior Vice President of Growth. Leslie is a driven and enthusiastic sales leader with over 10 years of industry experience in BPO and CX driven solutions. Her expertise spans multiple verticals, including retail, tech, media, and finance, making her a valuable addition to the Customer Solutions team.
Over the course of her career, Leslie has played a major role in accelerating company growth and establishing brand differentiation in competitive markets. She is a skilled brand builder with a talent for impactful storytelling and creative problem-solving. In her new role, Leslie will lead CBE’s efforts in driving strategic growth and new business development in the CX and customer care industry. Her extensive background in solution mapping, value creation, and management of high growth client relationships further strengthens CBE’s capabilities in complex CX solution design.
“We are thrilled to welcome Leslie to the CBE Customer Solutions family,” said Erica Parks, CBE’s President and CEO. “Her leadership and deep expertise in building partnerships, along with her ability to foster brand growth in key markets, will be invaluable as we continue to expand our service offerings and optimize our operations to meet the growing demand of our clients.”
Leslie is a skilled brand builder with a talent for impactful storytelling and creative problem-solving. She has played a key role in building high-performance teams and driving successful customer service initiatives. Her expertise in aligning solutions with client needs will support CBE’s mission to deliver innovative, secure, and efficient customer experiences.
Originally from Dallas, Leslie now lives in Canada with her husband and two children. She devotes her free time to art and education, serving as Board Chair of a local school. Her family splits their time between Winnipeg and enjoying “island life” on Lake of the Woods.
About CBE Customer Solutions
CBE Customer Solutions is a leading provider of business process outsourcing and customer experience solutions. With a focus on delivering exceptional service, CBE is committed to helping clients across industries optimize their operations, reduce costs, and improve customer satisfaction.
by Jordan Mulford | Aug 23, 2024 | Press Release
Biñan City, Philippines – Aug 22, 2024 – CBE Customer Solutions proudly celebrated the grand opening of its new office in Southwoods Mall, Biñan City, on August 16. The exclusive, invite-only event was attended by esteemed guests including business leaders and members from CBE’s leadership team.
Event Highlights
The grand opening was marked by a vibrant and energetic atmosphere, with performances from CBE’s Modern Cultural Dance Contest Champions, composed of 1P associates and supervisors, that showcased the rich culture of the Filipino community. Alex Reed delivered a opening remarks emphasizing the strategic importance of the new office in expanding CBE’s global footprint and enhancing service delivery to clients, stating, “This new office is a testament to the hard work and dedication of our entire team. It represents our continued investment in both our people and our clients. As we grow, our focus remains on maintaining the high-level performance, exceptional service delivery and innovation CBE is known for, ensuring that we exceed the expectations of the clients we serve.”
A ceremonial ribbon-cutting was conducted by CBE’s Chief Operating Officer Alex Reed along with SVP of BPO Operations, LeGrand Bonnet. Bonnet closed the event with an inspiring sentiment expressing gratitude to the team and community for their continued support, while reaffirming the company’s commitment to innovation, customer satisfaction, and community engagement.
Event Success
The grand opening event was a resounding success, highlighting CBE Customer Solutions’ commitment continued growth and excellence in either the Philippines or BPO. The new office is expected to significantly enhance the company’s operational capabilities and employee satisfaction, contributing to CBE’s mission of delivering exceptional outsourced contact center solutions.
About CBE Customer Solutions
CBE Customer Solutions is a provider of outsourced contact center solutions dedicated to delivering exceptional customer experiences through innovation and operational excellence. For more information, visit www.cbecustomersolutions.com and connect with us on Facebook and LinkedIn (@cbecompanies).
For media inquiries or to learn more about CBE’s innovative BPO solutions, please contact CBE Marketing Director at casey.cipoletti@cbecompanies.com.
Energetic and Inspiring – celebrating the grand opening of our Southwoods office with performances that brought the house down!
Kicking off the grand opening with an unforgettable performance that set the stage for an exciting future at Southwoods!
Blessing the foundations of our new Southwoods office
Milestone Moment: Alex Reed and LeGrand Bonnet proudly unveil the new sign at the Southwoods Office, marking the start of an exciting new chapter.
Senior Vice President of BPO Operations LeGrand Bonnet delivers closing remarks
COO Alex Reed delivers opening remarks
Cheers to new beginnings and shared success! Celebrating the future at our Southwoods office.
(left to right) Jonas Bacani, Alex Reed, Ella Mercado, and LeGrand Bonnet – leaders and visionaries united at the Southwoods grand opening, ready to shape the future together.
Meet the HYPE team – our dynamic group of innovators and go-getters, driving energy and excellence at the heart of Southwoods!
Powerhouse team in action! Pictured: the HYPE team posing with COO Alex Reed
Capturing a moment of collaboration and partnership: LeGrand Bonnet and Jonas Bacani poses with the Colliers team at the Southwoods site.
by Jordan Mulford | Aug 2, 2024 | Press Release
FOR IMMEDIATE RELEASE
Biñan City, Philippines – Aug 1, 2024 – CBE Customer Solutions is thrilled to announce the grand opening of its new office located in the vibrant Southwoods Mall in Biñan City. The inauguration event will be held on Friday Aug 16, 2024 at 9:00 am, marking a significant milestone in the company’s expansion and commitment to providing exceptional customer experience.
Event Details
- Location: Southwoods Mall, Biñan City, Philippines
- Date: Aug 16, 2024
- Opening Performance: 9:00 am
Unique Office Features
Designed with collaboration, productivity, and employee well-being in mind, the new office features enhanced facilities that empower the CBE team to deliver their best work. Key features include:
- Open Desk Layout: Production floors designed with an open desk layout to enhance communication.
- Collaboration Areas: Several designated areas both inside and outside the production floors for team collaboration.
- Employee Amenities: Shower rooms, sleeping quarters, a game room and restrooms that cater to diverse employee needs.
- Spacious Common Areas: Large common areas to encourage social interaction and relaxation.
- Convenient location: Attached to Southwoods mall, offering easy access to a transport hub and proximity to major residential areas.
Event Highlights
The grand opening event of our new Southwoods office will be filled with memorable highlights, including performances from our talented employees that will set an energetic tone for the day. Our Chief Operating Officer, Alex Reed, will deliver opening remarks, emphasizing the importance of this new facility. The event will conclude with a heartfelt closing statement from LeGrand Bonnet, Senior Vice President of BPO Operations, who will underscore our commitment to innovation and excellence. The celebration will also feature a ceremonial blessing of the site, followed by a ribbon-cutting ceremony, marking the official opening of our state-of-the-art office. CBE has invited esteemed members of the community and expects local dignitaries, including Vice Mayor Gel Alonte of the City of Biñan, to join us in this momentous occasion.
About CBE Customer Solutions
CBE Customer Solutions is a provider of outsourced contact center solutions dedicated to delivering exceptional customer experiences through innovation and operational excellence. For more information, visit www.cbecustomersolutions.com and connect with us on Facebook and LinkedIn (@cbecompanies).
For media inquiries or to learn more about CBE’s innovative BPO solutions, please contact Casey Cipoletti, Marketing Director, at casey.cipoletti@cbecompanies.com.
