Your Trusted Partner in CX Outsourcing

Since 1933, we’ve been adapting, innovating, and growing alongside the businesses we support. The world keeps changing, and so do we—continuously refining our approach to meet the evolving needs of companies, customers, and industry regulations. With decades of experience and a commitment to getting things right, we’re a trusted partner for businesses seeking CX solutions that are reliable, flexible, and built around their unique needs.

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Our Services

Empowering Your Business with Tailored Contact Center

Explore our diverse range of contact center services designed to boost efficiency, elevate customer satisfaction, and ensure compliance. Supported by purposeful AI and human expertise, we deliver customer support and back-office solutions that help your business thrive.

Customer Engagement and Support

Transform every interaction into a lasting connection. From first inquiries to post-sale support, our dedicated team delivers seamless, personalized experiences that keep your customers coming back. We’re here to build loyalty, one conversation at a time.

Operational Efficiency

Free up your time for what matters most. Our agile solutions blend human expertise with AI-enabled tools to simplify operations, elevate productivity, and position your business for long-term success.

Fraud and Security

Stay one step ahead of threats. Our fraud detection and security services give you real-time insights, proactive protection, and peace of mind. Safeguard your business and your reputation with solutions that work around the clock.

Specialized Services

The expertise you need, when you need it. Whether it’s licensed professionals for niche roles or responsive dispatch services, we’ve got the skilled talent to tackle your unique challenges with precision and care.

Blog

Stay Informed

Keep up with the latest insights from CBE Customer Solutions through our blog. Discover articles on enhancing CX, selecting the right call center partner, and more.

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CBE Customer Solutions President and CEO Erica Parks Inducted Into Women of UNI Business Hall of Fame

FOR IMMEDIATE RELEASE Cedar Falls, IA – CBE Customer Solutions is proud to announce that Erica Parks, President and Chief Executive Officer, has been inducted into the University of Northern Iowa (UNI) Women Business Hall of Fame. The honor recognizes distinguished...

Fintech Grew Fast. Now the Hard Part: Building CX That Can Keep Up

The fintech industry has done something really remarkable over the last decade. It challenged a system that hadn’t evolved fast enough, opened access in a meaningful way, and built products that people actually want to use. Speed, simplicity, and a better digital...

Fraud Disputes Are Your CX Moment of Truth

No fintech customer expects to deal with fraud. When they do, the experience your support team delivers in that moment will define how they feel about your brand for years, or whether they stay at all. Fraud and dispute handling is the highest stakes interaction in...

CBE Customer Solutions

Founded

Global Locations

Women in Leadership

Workforce Growth

Our milestones tell the story of who we are—how we’ve grown, innovated, and stayed true to our mission. They’re more than just markers of progress; they’re a reflection of our values and the impact we strive to make, inspiring trust in our customers, confidence in our investors, and purpose in our team.

Find Out How

Guardians of Trust and Champions of CX

Why Choose CBE Customer Solutions?

Experience You Can Trust

With over 90 years of expertise, we’ve built more than experience — we’ve built trust. Our people, supported by purposeful AI, elevate your brand’s voice and create results that truly matter.
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Ironclad Compliance and Data Security Standards

Your trust is everything to us. We treat your data like it’s our own, adhering to the highest standards to protect what matters most, your reputation and your customers’ confidence.
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People-First Approach

Empathy isn’t just a value here; it’s how we do business. Every interaction reflects our belief in respect, positivity, and putting people first, whether it’s your team or your customers.
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Solutions Built Around You

Your business is unique, and so are our solutions. With a boutique, high- touch approach, we take the time to understand your needs and craft strategies that fit.
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BPO FAQ

What are BPO customer services?

BPO customer services include customer support, technical assistance, billing support, and back-office services delivered through phone, email, chat, and digital channels.

How does contact center outsourcing work?

Contact center outsourcing works by partnering with a third-party provider to manage customer interactions.

How does outsourcing improve customer experience?

Outsourcing improves customer experience by increasing efficiency, availability, and service quality.

What industries use BPO services?

Industries like fintech, telecom, healthcare, retail, and government use BPO services.

What is a compliant BPO provider?

A compliant BPO provider follows strict data security and regulatory standards.

Partner With Us

Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!

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