Fortunately, CBE Customer Solutions is built differently.
For more than 90 years, we’ve helped organizations manage high-volume customer interactions while meeting strict compliance, security, and performance standards. Our approach is certifiably compliant and combines intelligent automation, operational discipline, and human-centered delivery, so you can grow your business and your brand with confidence.
90+ Years of Experience
10+ Compliance Certifications
ISO 27001
Certified
PCI Level 1
Compliant
Trusted by Regulated Industries Nationwide
Customer Experience Operations Built for Complexity
Many BPO providers are optimized for volume.
CBE is optimized for environments where errors and missed expectations carry real consequences.
We work best with organizations navigating:
- High-stakes customer interactions
- Rapid scaling demands
- Data security risk
- Regulatory and compliance pressure
Our model balances cost, quality, flexibility, and risk without compromising any of them.
Customer Support and Contact Center Solutions
If you’ve ever struggled with high call volumes, unanswered calls, or headcount shortage, you’re not alone. Many organizations are struggling to optimize AI and emerging technologies while simultaneously balancing budget reductions and growing customer expectations.
CBE delivers secure, scalable customer experience operations that adapt to your business, protect your brand, and mitigate operational and reputational risk.
Our Services
Customer Support & Engagement
Deliver consistent, compliant interactions across every channel, from first contact to resolution. Every interaction is structured, monitored, and aligned to your standards.
Scalable Support Operations
Quickly ramp teams up or down without disrupting service. Our structured workforce model supports growth, surges, and operational change.
Fraud Prevention & Data Security
Protect sensitive data and reduce exposure with airtight processes designed for complex and regulated industries.
Specialized & Back-Office Support
Extend your capabilities by partnering with trained teams to handle complex workflows, intelligent automation, and high-sensitivity interactions.
Proven Contact Center Performance at Scale
When a global enterprise client needed a 300-agent surge with full bilingual coverage, fully remote, across five states, in a single quarter, they came to CBE. We delivered 327 hires against the 300-person target, a 50% lift in qualified interview throughput, a 53% gain in onboarding accuracy, and zero compromise on compliance discipline.
TLDR: In high-risk environments, speed only matters if it’s controlled.
Why Companies Choose CBE
Certifiably Compliant
Compliance isn’t a claim — it’s verified. With 10+ certifications and decades of audit performance, we reduce regulatory risk at scale.
Built for Complex Industries
We understand the operational, legal, and reputational stakes and design every program accordingly.
Empowering the Human
Technology supports our teams, not replaces them. Our people deliver the empathy, judgment, and consistency customers expect.
Customer Support Outsourcing FAQs
What makes a BPO provider compliant?
A compliant BPO provider follows strict data security, regulatory, and operational standards and can prove it through certifications, audits, and consistent performance. CBE embeds compliance into every process, not just policy.
How do regulated companies outsource customer support safely?
They partner with providers experienced in regulated environments, with proven controls for data handling, training, and quality monitoring. The goal isn’t just outsourcing; it’s reducing risk while maintaining performance.
How do you scale customer support without losing quality?
Scaling requires structured workforce models, real-time oversight, and disciplined onboarding processes. CBE’s approach ensures growth doesn’t introduce variability or service breakdowns.
What does a people-first approach mean in customer experience?
It means combining trained agents, strong processes, and enabling technology to deliver consistent, empathetic interactions, especially in sensitive or high-stakes situations.
Build a More Resilient Customer Experience Operation
If you’re navigating growth, complexity, or compliance pressure, we would like to show you what certifiably compliant customer experience looks like in practice.
Every engagement starts with a conversation about your regulatory environment, your growth profile, and the outcomes your business actually needs.