Customer Solutions Blog

In the fintech industry, delivering exceptional customer support is a unique challenge. The complexities of fintech products and services, combined with stringent regulatory requirements and evolving technology, mean that customer support agents must be expertly...

In the fintech industry, regulatory compliance is not just important—it’s essential. With stringent regulations governing everything from data privacy to fraud prevention, fintech companies must ensure that their operations meet these standards to avoid fines,...

Customer retention is a key challenge for fintech companies, but it is also one of the most cost-effective ways to drive profitability. While attracting new customers is crucial, keeping existing customers loyal to your brand has a far greater impact on long-term...

In today’s rapidly evolving fintech landscape, customer experience is emerging as a key competitive advantage. While fintech companies are celebrated for their innovation, convenience, and speed, they must also provide top-tier customer support to meet the growing...

Seeing more emojis and informal speech in electronic communications with your customers? Noticing young adult customers prefer to interact with your company online more often than by phone? If traditional outreach options aren’t connecting optimally with members of...

Fintech Customer Experience has emerged as a critical differentiator for customers when comparing Fintech companies.. As digital platforms and services revolutionize how consumers manage their finances, the importance of robust customer support systems has never been...

In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...

In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...

CBE Customer Solutions Welcomes New Senior VP of BPO Operations Cedar Falls – February 28, 2024 – CBE Customer Solutions is pleased to announce the appointment of LeGrand Bonnet as its new Senior Vice President of BPO Operations. LeGrand brings over two decades of...

In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...