FOR IMMEDIATE RELEASE
Cedar Falls, IA – CBE Customer Solutions is proud to announce that Erica Parks, President and Chief Executive Officer, has been inducted into the University of Northern Iowa (UNI) Women Business Hall of Fame. The honor recognizes distinguished UNI alumni who have demonstrated exceptional leadership, professional achievement, and a lasting commitment to empowering others in business.
Parks earned her Bachelor of Arts in Accounting with a minor in Finance from UNI in 2010 before completing a fifth year to obtain her CPA certification. She later added an Executive MBA from the University of Iowa in 2019.
At CBE Customer Solutions, Parks has built a distinguished career spanning multiple disciplines and levels of leadership. Rising from Controller to Chief Financial Officer and ultimately President and CEO, she has guided the organization through sustained growth while reinforcing the company’s commitment to compliance, integrity, and exceptional client outcomes.
“Erica’s induction into the UNI Women of Business Hall of Fame is a moment worth celebrating and frankly, one that comes as no surprise to anyone who has had the privilege of working alongside her. She leads with heart, integrity, and an unwavering belief in the potential of the people around her. Her journey from UNI graduate to CEO is a testament to what excellence and authenticity can achieve, and her impact on this organization and the people in it is far from finished. CBE Customer Solutions is incredibly proud to celebrate this recognition alongside her,” said Dr. Albert Smothers, Chief People Officer at CBE Customer Solutions.
Beyond her executive responsibilities, Parks remains deeply committed to mentoring the next generation of business leaders, advancing opportunities for women in the workplace, and leading with authenticity. Her recognition reflects these values and her ongoing dedication to lifting others as she rises.
CBE Customer Solutions is honored to celebrate this achievement alongside Erica and congratulates all inductees recognized by the UNI Women Business Hall of Fame.
About CBE Customer Solutions
CBE Customer Solutions is a leading provider of contact center and customer experience solutions, committed to delivering compliant, people-first service on behalf of its clients. As a subsidiary of CBE Companies, CBE Customer Solutions combines decades of industry expertise with a culture rooted in integrity, innovation, and exceptional outcomes.