Careers at CBE Customer Solutions
Join a 90-Year-Old Company Where People Are Valued
At CBE, we've intentionally built a people-first environment. Here, agents stay with us for an average of more than 5 years. Turnover is below 8% in an industry that averages 20-30%. Many who started as customer service representatives have advanced to supervisors, trainers, or operations leaders and they now drive our future.
Why Build Your Career at CBE?
CBE began in Cedar Falls, lowa, in 1933 and has grown into a global organization with more than 1,200 employees across multiple delivery centers. Our commitment to our people is reflected in strong employee retention, comprehensive training and development, industry recognition, and employees who choose to build long-term careers with CBE.
Here are a few reasons people choose CBE:
A few reasons why candidates choose CBE over other employers:
APEX Award-winning training (Training magazine, five years running)
Employer of Choice recognition from receivables industry leaders
2025 BBB Torch Award for Ethics
Above & Beyond Award and Female Friendly recognition
Sub-8% turnover in an industry that runs 20-30%
Average employee tenure over five years
8.31 Employee Net Promoter Score (eNPS)
Employee Resource Groups, inclusion initiatives, and a culture built on belonging
How CBE Invests in Employee Growth?
We design each stage of the employee experience to ensure people feel prepared, supported, and valued.
Our Global Operating Standard organizes the journey into five distinct stages, with targeted investments at every phase.
Attract — Where Your Story With Us Begins
Recruiting respects your time. Unlimited interviews mean we move at your pace. Screening is honest: 75% make it to the final interview because we're transparent about the role. You get a warm handoff to your training and operations team, so you know the people before saying yes.
Onboard — Built to Make You Feel Prepared, Not Overwhelmed
Day one matters. Orientation is high-touch, with clear expectations for your role, KPIs, and welcome activities. Training is scenario-based and hands-on, using Zenarate for real practice. Numbers tell the story: 37% faster proficiency, 33% higher agent CSAT, 80% higher training knowledge. Ongoing Workday training means learning continues after onboarding.
Develop — Where Coaching Meets Real Production
Before live calls, you'll spend two to three weeks in Nesting with real-time coaching, shift-start and shift-close training, and feedback. After Nesting, 98% of agents feel prepared, 96% graduate, and 90% stay after three months. In production, coaching tools identify support needs early.
Deliver — Performance Management That Actually Helps You Grow
In production, we support your career by performance management designed to help you succeed, not just measure you. We conduct reviews weekly, monthly, quarterly, and annually. Supervisors monitor at least one call per agent per week and give coaching feedback. Academy Bay targets newer agents; Success Bay supports tenured agents. At every level, our goal is to help you improve.
Retain — Why People Stay, and What's Next
Retention is deliberate. Our Engagement & ERG programs feature Fun Committee events, birthday and floating days off, employee-led committees, and cultural investments that foster community. Formal NPS surveys empower every employee to influence company improvements. Leadership development through CBElevate, our internal program for emerging leaders, makes career growth visible from day one. Most supervisors, trainers, and operations managers started as agents. That path is real, documented, and accessible.
More Than a Job: A People-First Workplace
We take equal pride in our work and the culture we've built. Our candidates tell us these aspects of life at CBE make a difference:
A Culture of Belonging
Equity, inclusion, and belonging aren't slogans at CBE; they are essential. Our Inclusion Committee, Employee Resource Groups, and cultural celebrations ensure every employee feels recognized and valued. We are recognized as a Female-Friendly company and have received awards for fostering community.
Career Growth You Can Actually See
CBElevate, our internal leadership program, identifies promising agent leaders and offers a clear path to supervision, training, operations management, and more. Our APEX Award-winning training supports development in every career stage.
Locations Designed for People
Whether you join us in Cedar Falls, Iowa (our headquarters since 1933) or one of our other delivery centers, you'll work in spaces designed to support both performance and well-being. We provide open and efficient workspaces, game rooms, phone booths, and break spaces. Our common areas foster collaboration, connection, and balance.
Awards That Reflect the Work
Training magazine's APEX Award (five years running). Receivables industry Employer of Choice recognition. 2025 BBB Torch Award for Ethics. Above & Beyond Award. Female Friendly recognition. Innovative Agency nominee. Positive Impact Certified. Community Building Catalyst for Change. These awards reflect CBE's values and commitment to its people.
Who Thrives at CBE Customer Solutions?
The people who thrive here tend to share a few things in common:
- They care about doing the work well, even when no one's watching.
- They handle hard conversations with patience, accuracy, and empathy.
- They want to grow, not just in title, but in skill, knowledge, and impact.
- They believe in our five core values: Leadership, Continuous Improvement, Innovation, Respect, and Integrity.
- They want to be part of something bigger.
If that sounds like you, we'd love to meet you.
Common Questions About Contacting CBE Customer Solutions
What careers are available at CBE Customer Solutions?
CBE offers careers across customer service representative roles (voice, chat, email, SMS, digital), technical support, fraud operations, sales and retention specialists, revenue cycle specialists, supervisors and team leads, trainers and curriculum developers, and corporate roles in IT, HR, Finance, Marketing, Project Management, and Compliance. Open positions are posted to our careers page and updated regularly as roles open across our delivery centers.
What is it like to work at CBE?
CBE has built a workplace culture focused on belonging, growth, and respect. Our average employee tenure is over five years, and our turnover is below 8% in an industry that runs 20-30%. We've earned APEX Awards for training five years running, the BBB Torch Award for Ethics, Female Friendly recognition, and Employer of Choice awards. The investment in employees shows up in the everyday experience: structured training, real coaching, visible career paths, and a culture that takes care of the people doing the work.
How can I apply to CBE careers?
You can apply to open positions through the CBE careers page. We offer unlimited interviews per week to keep the process moving at the speed of your decision, and our hiring process is designed to be transparent about role requirements before you commit. After your final interview, you'll receive a warm handoff to the training and operations team you'll be working with.
What roles are available in BPO and customer support at CBE?
BPO and customer support roles at CBE include customer service representatives across multiple channels, technical support agents, fraud operations specialists, sales and retention specialists, healthcare and revenue cycle operations specialists, workforce management analysts, quality assurance coaches, trainers, supervisors and team leads, and operations managers. Many of our supervisors and operations leaders started in agent roles.
What training does CBE provide?
CBE invests significantly in employee development. Our APEX Award-winning training infrastructure delivers 37% faster time to proficiency, 33% higher CSAT, 25% lower attrition, and 80% higher knowledge throughput on training assessments. Training includes scenario-based learning on the Zenarate platform, hands-on simulations, daily knowledge-transfer reporting, and a structured Nesting period with real-time coaching before you take live calls solo. Continued Workday training and CBElevate Leadership Program development support career growth at every stage.
Where are CBE's offices located?
CBE Customer Solutions has delivery centers across the United States and the Philippines. Our headquarters has been in Cedar Falls, lowa, since 1933.
Additional locations include Clarksville, Tennessee; New Braunfels, Texas;
Mexico City, Mexico; BGC Manila, Philippines; and Southwoods, Philippines.
All locations are designed to support performance and well-being, with open workspaces, common areas, and environments that help people do their best work.
Explore Career Opportunities at CBE
If you're ready to do meaningful work with a company that values its people, we'd love to hear from you.
Explore open positions across our locations, find a role that matches your skills and goals, and take the next step in your career with CBE.