About CBE
Customer Solutions

At CBE Customer Solutions, we thrive on change. By adapting our services over several decades to meet the shifting needs of businesses, consumers, and regulations, we’ve earned a reputation for staying ahead and delivering lasting value.

Customer Solutions Agent

Who We Are

We start by asking the right questions, really listening, and focusing on what matters most to tackle challenges and create solutions that last. Our team is here to help you find the best strategy to meet your goals and make every customer interaction better.

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Real People

Our team members are part of your community, engaging with your customers with genuine empathy and a desire to assist.

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Real Problems

Guided by our Core Values, we listen carefully and treat your challenges with the respect they deserve.

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Real Solutions

We put your needs first, creating solutions tailored to you and celebrating every success together.

 Your Go-To Partner

Imagine Customer Experience (CX) outsourcing that feels like a natural extension of your brand.  Across all channels, we offer your customers impactful encounters marked by swift workflows and positive emotional connections.  Customer service is about fostering genuine connections, and that’s where CBE stands out.  Every customer interaction is an opportunity to understand and address their individual needs and emotions, which is why our agents combine expertise with empathy, ensuring your customers feel heard, valued, and supported at every step.

Leadership

For us, leadership is about setting the bar high and inspiring others to rise with us. We bring expertise, innovation, and a results-driven mindset to everything we do, helping our clients and teams succeed.

Integrity

We stand by the highest standards of transparency and ethical practices in every customer interaction. You can trust that your operations are managed with honesty, care, and unwavering commitment to doing what’s right.

Innovation

At CBE, innovation means finding smarter, more effective ways to support our clients. We use the latest technology and fresh strategies to stay ahead, turning challenges into opportunities and delivering solutions that help businesses grow and thrive.

Respect

We understand the value of treating everyone with respect throughout the customer experience journey. Our approach is built on empathy and professionalism, fostering positive interactions and delivering solutions that build trust and long-term relationships.

Continuous Improvement

We’re constantly refining our services, exploring new ideas, and adapting to the ever-changing needs of our clients and the market. By embracing growth and innovation, we ensure that we’re always delivering the best possible results and helping our clients stay ahead.

Our Locations

We’re proud to support our clients and communities from five strategically placed offices worldwide. Each location is designed to deliver top-tier service and support, ensuring we’re always ready to meet your needs, wherever you are.

Cedar Falls, IA

Clarksville, TN

New Braunfels, TX

Manila, Philippines

Biñan, Laguna, Philippines

Energizing Inclusivity for Long-Term Progress

We diligently incorporate  equity, inclusion, and belonging into every aspect of our company.  From our Inclusion Committee to employee resource groups and celebrations of cultural holidays, everything we do is designed to foster a workplace where everyone feels valued and empowered.

Empowering Women in Leadership at CBE Group

At CBE, we are proud to be led by a visionary CEO. Her leadership embodies our commitment to inclusivity, innovation, and progress, creating a culture that directly benefits our clients. Parks’s guidance has been instrumental in shaping an environment where forward-thinking leadership thrives, setting a powerful example within the industry and showcasing the positive impact of strong leadership at all levels of management.

Partner With Us

Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!