May 2026 – CBE Customer Solutions is pleased to announce the arrival of Isaac Major as the new Vice President of BPO Growth. In this role, Isaac will lead strategic sales efforts, expand enterprise partnerships, and drive growth across CBE Customer Solutions’ BPO portfolio.
Isaac brings more than ten years of experience as a customer experience and operations leader, helping organizations scale through smarter service delivery, data visibility and operational alignment. Working closely with logistics, financial services, and high-growth companies, he specializes in connecting operational execution with financial outcomes across both customer facing and back-office functions.
Known for crafting innovative sales strategies and managing complex deal cycles, he has a proven track record of spearheading U.S. market expansions, managing multimillion-dollar pipelines, and delivering double-digit revenue growth for organizations ranging from startups to global enterprises.
“Isaac brings the kind of drive, relationship focus, and industry expertise that makes an immediate impact in sales leadership,” said Erica Parks, President and CEO of CBE Customer Solutions. “He understands how to build trust with clients, identify opportunities, and create solutions that deliver real results. His energy, strategic mindset, and commitment to execution make him a strong addition to our team, and we are excited to have him at CBE.”
Major shared his thoughts on CBE’s mission and future: “What stood out to me about CBE is how it pairs long-standing stability with a genuine commitment to customer care. Even in my first few days, it was clear the company takes a proactive approach to supporting clients’ customers—prioritizing long-term outcomes over short-term cost cutting. That combination of experience, culture, and forward thinking positions CBE well for continued growth as a trusted partner in highly regulated industries.”
Isaac’s appointment reflects CBE Customer Solutions’ continued investment in experienced leadership as the company expands its BPO capabilities and deepens relationships with enterprise clients across industries.
About CBE Customer Solutions
CBE Customer Solutions is a premiere provider of customer experience and business process outsourcing services, delivering tailored CX strategies, agent development programs, and technology-forward solutions for clients across a range of industries. A subsidiary of CBE Companies, CBE Customer Solutions is headquartered in Cedar Falls, Iowa. Learn more at https://cbecustomersolutions.com/