Support Built for the Utility Industry
When your customers are depending on you, your support strategy needs to work as reliably as your grid.
CBE Customer Solutions helps utility providers meet rising demand with scalable, AI-enhanced, and human-centered support. Whether it’s a storm surge or a billing surge, we keep you connected where it counts the most. .
Your Customers Expect More. You Can’t Afford to Miss.
Grid upgrades, rate changes, renewable adoption, and storm events all create customer service complexity. When call volumes spike or outdated tools slow you down, you risk:
Rising AHT (Average Handle Time)
Drops in CSAT and First Call Resolution
Missed Slas During Peak Demand
Compliance and Outage Communication Gaps
We’re Built for
Utility-Specific 
CBE Customer Solutions partners with leading utility providers to deliver high-volume, omnichannel support that keeps operations stable and customers satisfied.
Core Services Include:
Live Agent Support
Billing, payment plans rate inquiries, new service
Outbound Notifications
Proactive outage alerts, service updates
LIHEAP & Assistance Programs
Trained agents sfor sensitive program engagement
Appointment Scheduling:
Service visit and upgrade coordination
Digital + Voice Blending:
SMS, chat, IVR, and voice, fully CIS integrated
Utilities Trust CBE Because We Know the Industry
Grid updates, rate changes, renewable adoption, and storm events all create customer service complexity. When call volumes spike or outdated tools slow you down, you risk:
Experience with regional and multi-state providers
Integration with systems like DebtNext, CIS, WFM and OMS
Deep knowledge of customer assistance programs like LIHEAP
Compliant, secure infrastructure designed for regulated industries
A Partner You Can
Our accredited status as a DebtNext dPlat Partner provides you with peace of mind through secure integration. Our agents understand the responsibility that comes with serving your customers and communities.
We’ve handled nearly 450,000 accounts with a value of $409 million across our current gas and electric clients, delivering compliance, care, and measurable results every step of the way.
Stay Informed on Utility CX
From storm response to compliance, utility providers face high-stakes challenges every day. Learn how utilities are balancing secure service with responsive, customer-first support.
Storm Season is Coming: Is Your Utility Support Ready?
Every year, storm season puts utilities to the test. Severe weather brings down power lines, disrupts service, and leaves customers anxious for updates. For utilities providers, the calls, messages, and service requests come all at once creating overwhelming demand at...
No Time to Wait: Why Real-time Support Matters in a Power Crisis
When power goes out, everything stops. People lose light, heat/air conditioning, and access to important devices. For businesses, outages mean downtime, missed revenue, and frustrated customers. In those moments, no one wants to wait on hold, dig through a website,...
From Bills to Blackouts: What Utility Customers Need Most
When the power goes out or a billing issue shows up, customers don’t want to search for help. They want answers, and they want them fast. If they don’t get them, frustration builds and loyalty fades. Utility providers are under more pressure now than ever. Customers...
Ready to Energize Your Customer Experience?
Let’s build something reliable, responsive, and future-ready together. Contact us today!
