Start with
Better Support
Telecom customers don’t just want fast connections. They expect trust, agility, and intuitive experiences. CBE Customer Solutions helps leading providers redefine what seamless, secure customer engagement looks like.
Missed Opportunity
- Rising churn and lost loyalty
- Compliance risks under scrutiny from regulators
- Longer Average Handle Times and drops in First Call Resolution
- Damaged reputation after outages or security breaches
90+ years of experience supporting highly regulated industries
Proven outcomes with regional, national, and global carriers
Experience integrating with billing, CRM, and fraud monitoring platforms
AI-enabled support balanced with human empathy
Compliance at the federal government level built into every interaction.
From Bills to Blackouts: What Utility Customers Need Most
When the power goes out or a billing issue shows up, customers don’t want to search for help. They want answers, and they want them fast. If they don’t get them, frustration builds and loyalty fades. Utility providers are under more pressure now than ever. Customers...
The Hidden Friction in EdTech Support (And How to Fix It)
Today’s EdTech platforms promise ease, speed, and seamless access to learning. However, many education providers are losing students, parents, and educators to frustration, not because of poor content or tools, but due to hidden friction in the customer support...
Why Fintech Customers Leave: 4 CX Breakdowns You Can’t Ignore
As digital financial services continue to evolve, customer expectations are growing at a faster pace than ever. While fintech companies aim to deliver speed, security, and seamless service, many fall short, leading to customer frustration and churn. Here are four...
