
Stronger Connections Start with Better Support
Telecom customers don’t just want fast connections. They expect trust, agility, and intuitive experiences. CBE Customer Solutions helps leading providers redefine what seamless, secure customer engagement looks like.

Start with
Better Support
Telecom customers don’t just want fast connections. They expect trust, agility, and intuitive experiences. CBE Customer Solutions helps leading providers redefine what seamless, secure customer engagement looks like.
Every Missed Call is a Missed Opportunity
Rising churn and lost loyalty
Compliance risks under scrutiny from regulators
Longer AHT and drops in FCR
Damaged reputation after outages or security breaches

Challenges Are
Your


At CBE Customer Solutions, we know telecom. We understand the challenges of balancing peak demand, fraud prevention, compliance, and customer loyalty. For decades, we’ve helped brands like yours build trust through every customer interaction.
Core Services Include

Customer Care & Billing Assistance
Plan changes, payments, upgrades, and account support

Fraud Prevention & Security Monitoring
Agents trained to detect, resolve, and de-escalate risk situations

Outbound Notifications
Proactive alerts for outages, billing reminders, or account activity

Technical Troubleshooting
First-call resolution for device, connection, and network issues

Exceed Compliance
Governance built on FCC, CPNI, and telecom regulatory expertise

Customer Care & Billing Assistance
SMS, chat, IVR, and live voice integrated with your systems

CBE CUSTOMER SOLUTIONS
Why Telecom Providers Choose CBE Over Legacy Vendors


90+ years of experience supporting highly regulated industries

Proven outcomes with regional, national, and global carriers

Experience integrating with billing, CRM, and fraud monitoring platforms

AI-enabled support balanced with human empathy

Compliance at the federal government level built into every interaction.
Blog
Stay Informed
Keep up with all the latest insights from CBE Customer Solutions through our blog. Discover articles on outsourcing CX, soliciting the right contact center partner, and more.
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In the public sector, customer experience looks different. Every interaction must balance efficiency with government compliance because in this space, trust and accountability aren’t optional, they’re required. Citizens expect clarity and timely responses, but...
Storm Season is Coming: Is Your Utility Support Ready?
Every year, storm season puts utilities to the test. Severe weather brings down power lines, disrupts service, and leaves customers anxious for updates. For utilities providers, the calls, messages, and service requests come all at once creating overwhelming demand at...
A Partner That

Performance
Telecom is more than connectivity, it’s trust. Our teams provide customer interactions that protect privacy, reinforce security, and resolve issues with empathy.
With decades of experience serving regulated industries, we deliver measurable outcomes that reduce churn, strengthen compliance, and improve customer satisfaction.

A Partner That

Performance

Telecom is more than connectivity, it’s trust. Our teams provide customer interactions that protect privacy, reinforce security, and resolve issues with empathy.
With decades of experience serving regulated industries, we deliver measurable outcomes that reduce churn, strengthen compliance, and improve customer satisfaction.

Let’s Talk About What You Need
If you’re looking for an outsourcing partner who knows the territory (and thrives in it) we’re ready to help you move forward, fast and securely.
Contact us today to learn how we can help you modernize, scale, and serve with confidence.