Every year, storm season puts utilities to the test. Severe weather brings down power lines, disrupts service, and leaves customers anxious for updates. For utilities providers, the calls, messages, and service requests come all at once creating overwhelming demand at the very moment customers need reassurance most.
Service Under Pressure
When the lights go out, customer trust is on the line. If calls go unanswered, updates aren’t timely, or wait times drag on, frustration grows quickly. In storm season, minutes matter. Without a strong plan for utility storm response, utilities risk losing not just customer satisfaction, but long-term confidence in their ability to deliver.
Surge-Ready Support from CBE Customer Solutions
At CBE Customer Solutions, we know storms bring more than fallen branches, they bring a surge in customer needs. That’s why we help utility companies prepare with flexible, scalable support designed for crisis situations.
From CX surge utilities staffing to around-the-clock call handling, our teams provide the calm, reliable voice your customers need during uncertainty. We don’t just answer phones; we restore peace of mind.
Build Resilience Before the Storm
- Scalable Teams: Expand support quickly when call volumes spike, without sacrificing quality.
- Storm-Smart Training: Agents prepared for high-stress scenarios deliver empathy and clarity when customers are under pressure.
- Omnichannel CX: Whether it’s phone, live chat, or digital updates, we meet customers where they are.
- Prepared for Seasonal Energy Demands: Beyond weather, we support utilities during peak usage times when customer needs are at their highest.
Confidence in Every Forecast
When storms hit, customers don’t just want answers, they want reassurance. With CBE Customer Solutions, utility companies can promise both. Our responsive, scalable approach means customers get the support they need, when they need it, and providers maintain trust even under the toughest conditions.
This isn’t just customer service. It’s about building resilience in the face of seasonal challenges and protecting the reputation utilities have worked hard to earn. With CBE Customer Solutions, utilities providers can turn crisis into confidence and ensure every customer feels supported – no matter what the forecast holds.