Built for Public Impact. Designed for Government Care.
Every Interaction with the public is a reflection of your mission.
You’re under pressure to meet compliance requirements, protect data, and scale your service. Most providers make you choose between security and the human touch. We deliver secure, high-performing contact center support that balances both, so your customers feel protected and valued.
Built for Public Impact. Designed for Government Care.
Every Interaction with the public is a reflection of your mission.
You’re under pressure to meet compliance requirements, protect data, and scale your service. Most providers make you choose between security and the human touch. We deliver secure, high-performing contact center support that balances both, so your customers feel protected and valued.
When the stakes are high, you need a partner who
At CBE Customer Solutions, we specialize in delivering secure, compliant, and high-performing contact center solutions for government agencies. Whether you’re facing surge staffing demands, navigating crisis response, or modernizing outdated programs, we build custom strategies that deliver results and uphold public trust.
When the stakes are high, you need a partner who
At CBE Customer Solutions, we specialize in delivering secure, compliant, and high-performing contact center solutions for government agencies. Whether you’re facing surge staffing demands, navigating crisis response, or modernizing outdated programs, we build custom strategies that deliver results and uphold public trust.
Your Mission Is Too Important
Your Mission Is Too Important
You need more than a vendor. You need a partner who:
Meets the highest federal standards for compliance and security
Clears agents 50% faster than the industry average
Understands the weight of every customer interaction
What Sets Us 
What Sets Us
Federal Clearance Expertise
Our agent clearance acceptance rate is nearly 50% higher than the industry average. We streamline background checks using NBIS an eApp, with multiple submission paths to support even the most complex programs.
High-Touch, High-Security Delivery
We bring empathy and precision to every interaction because when you’re handling sensitive data and vulnerable populations, how you serve matters as much as what you deliver.
Proven Performance Under Pressure
From performance audits to real-time customer satisfaction metrics, our programs consistently exceed expectations. That’s why some of the alrgest federal agencies in the country trust us to serve on their behalf.
Stay Informed on Public Sector CX
Citizens expect fast, transparent, and secure service. Explore how government agencies can meet regulatory standards while building trust through modern customer experience.
Support that Complies: Making CX Work Within Government Standards
In the public sector, customer experience looks different. Every interaction must balance efficiency with government compliance because in this space, trust and accountability aren’t optional, they’re required. Citizens expect clarity and timely responses, but...
Public Demand Peaks: Can Your Support Team Keep Up?
When policies change or emergencies strike, millions turn to public service hotlines and agencies for help. Suddenly, your support channels face a flood of calls, emails, and online requests. Now, more than ever, how you respond in these critical moments determines...
CX in the Public Sector: Why Citizens Get Frustrated with Agencies
Most citizens do not interact with government agencies unless they have to. Whether it’s to apply for benefits, get tax help, or report an issue, these moments matter. However, too often, the experience is slow, confusing, or unhelpful, and that frustration can add...
Partner With Us
Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!
