Education Outsourcing
EdTech CX that Keeps Up
Built for modern learning platforms to move faster, scale smarter, and protect the learning experience at every touchpoint.
EdTech CX That Keeps Up
Built for modern learning platforms to move faster, scale smarter, and protect the learning experience at every touchpoint.
Too Many Users, Not Enough Support
You’ve built a powerful platform to help companies train, onboard, and upskill their teams. But with growth comes growing pains:
Support tickets are piling up and basic issues are slowing down serious learners.
Enterprise clients expect white-glove service, but your internal team is already stretched thin.
Technical hiccups are turning into dropped users.
You need to turn data into insights that reduce dropout risk and improve engagement.
We step in where your team is stretched, without disrupting what’s already working.
Support queues are dragging out, and users are losing patience over login issue and access delays.
Onboarding new clients is chaotic, with your internal team stretched too thin to keep up.
Learners across regions are hitting roadblocks outside your team’s working hours.
Enterprise accounts need more handholding than your current model can deliver.
You hear out about problems too late, often after frustration has already boiled over.
Your team is stuck firefighting, and high-value work is getting pushed aside.
Small issues are snowballing into churn risks, especially with high-expectation clients.
Growth feels risky, because your current support setup can’t flex fast enough.
CX Support you can count on
It Doesn’t Have to Stay that Way.
You don’t need a bigger in-house team—you need the right partner behind the scenes.
At CBE, we support growing corporate learning platforms by handling what slows you down: rising ticket volumes, complex client needs, inconsistent support coverage, and missed insights. We blend people, process, and tech to help you stay focused on product and growth, while your users get the help they need, when they need it.
Because smooth learning experiences aren’t just a nice-to-have. They keep clients renewing, learners progressing, and your platform moving forward.
security that never sleeps
When Security Slips, Trust Breaks
With decades of experience in highly regulated environments, including government contracts and federal agencies, we understand what’s at stake when it comes to compliance, data privacy, and public trust.
Whether you support K–12 districts or enterprise clients, you handle sensitive data: student records, payment information, and proprietary content. Expectations are high, and so are the risks.
Trust is earned—and protected. We help you do both.
Online Learning Management Systems
Virtual Classrooms and Collaboration Tools
Certification and Skill-Building Platforms
Hybrid and Blended Learning Solutions
Onboarding and Training Programs
Proactive Customer Success Management
Retention and Renewal Services
Subscription and Billing Support
Technical Support and UAT
Data Privacy and Security Support
Support for Educators and Administrators
Specialized Learning and Content Support
Content Moderation and Community
Feedback Loop Analysis
Reporting and Analytics
Crisis Management and Education
Stay Informed on EdTech CX
Education moves quickly, especially during back-to-school surges. See how EdTech leaders are scaling support, improving accessability, and creating seamless digital learning experiences.
Lessons Learned from Successful EdTech Support
Behind every great EdTech experience is a support team that knows how to adapt, respond, and connect. Whether it’s guiding a user through a technical issue or managing a high-volume rollout, successful support is built on strategy, empathy, and constant learning....
Training Teams for Crisis Management in EdTech
Crises in EdTech don’t wait for the perfect moment—they happen fast, often during peak usage times, and require immediate, coordinated action. Whether it’s a platform outage, a surge in user complaints, or a sensitive data issue, your support team’s ability to respond...
How to Manage Crises in EdTech Customer Support
In the fast-paced world of education technology, support teams are often the first line of defense when something goes wrong. Whether it’s a platform outage during finals week, a cybersecurity issue, or a surge in support volume due to a system update, crisis...
Partner With Us
Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!
