Customer Solutions Blog
Customer Stories and News
Adjusting BPO Agency Customer Service to Reflect a New Generation
Seeing more emojis and informal speech in electronic communications with your customers? Noticing young adult customers prefer to interact with your company online more often than by phone? If traditional outreach options aren’t connecting optimally with members of...
CBE Customer Solutions Celebrates Successful Grand Opening of New Office in Southwoods
Biñan City, Philippines - Aug 22, 2024 - CBE Customer Solutions proudly celebrated the grand opening of its new office in Southwoods Mall, Biñan City, on August 16. The exclusive, invite-only event was attended by esteemed guests including business leaders and members...
The Crucial Role of Customer Support in Fintech Customer Experience
Fintech Customer Experience has emerged as a critical differentiator for customers when comparing Fintech companies.. As digital platforms and services revolutionize how consumers manage their finances, the importance of robust customer support systems has never been...
CBE Customer Solutions Announces Grand Opening Event for New Office in Philippines
FOR IMMEDIATE RELEASE Biñan City, Philippines - Aug 1, 2024 - CBE Customer Solutions is thrilled to announce the grand opening of its new office located in the vibrant Southwoods Mall in Biñan City. The inauguration event will be held on Friday Aug 16, 2024 at 9:00...
Predictive Insights: Harnessing Voice Data for Business Growth
In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...
The Balance of Automation and Human Touch in Effective Revenue Cycle Management
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
CBE Customer Solutions Welcomes New Senior VP of BPO Operations
CBE Customer Solutions Welcomes New Senior VP of BPO Operations Cedar Falls – February 28, 2024 – CBE Customer Solutions is pleased to announce the appointment of LeGrand Bonnet as its new Senior Vice President of BPO Operations. LeGrand brings over two decades of...
The Role of Emotional Intelligence in Customer Service Outsourcing
In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...
