Cedar Falls – February 28, 2024 – CBE Customer Solutions is pleased to announce the appointment of LeGrand Bonnet as its new Senior Vice President of BPO Operations. LeGrand brings over two decades of extensive experience in managing large-scale contact center operations on a global scale.

With a rich background spanning various industries, LeGrand has a proven track record of driving operational excellence and delivering innovative solutions. His leadership has been instrumental in optimizing processes, fostering dynamic team cultures, and implementing strategies that drive significant revenue growth and CX capabilities.

Prior to joining CBE, LeGrand held key leadership roles where he successfully managed contact center operations across multiple continents, including North America and Asia. His strategic vision and innovative approach to BPO operations have consistently positioned companies for success in an ever-evolving industry landscape.

In his new capacity at CBE Customer Solutions, LeGrand will lead the charge in leveraging cutting-edge technologies and data-driven insights to enhance operational efficiencies, deliver exceptional customer experiences, and drive sustainable growth. His appointment underscores CBE’s commitment to attracting top talent and embracing forward-thinking strategies.

“We are thrilled to welcome LeGrand Bonnet to the CBE family,” said Alex Reed, Chief Operating Officer at CBE Customer Solutions. “His wealth of experience and strategic acumen will be invaluable assets as we continue to innovate and expand our service offerings to meet the evolving needs of our clients.”

LeGrand expressed his enthusiasm about joining CBE, stating, “Assuming the role of Senior Vice President of BPO Operations at CBE Companies is an exciting opportunity for me.  I’m looking forward to enhancing our existing partnerships and exploring growth avenues. I’m thrilled to share what makes CBE unique in this business with my past partners and colleagues. It is a great time to be in customer care and I am grateful to be partnered with CBE in this next step in my journey!”

CBE Customer Solutions remains committed to delivering best-in-class BPO solutions and looks forward to a future of continued growth and success under LeGrand’s leadership.

About CBE Companies

CBE Companies is a provider of outsourced contact center solutions, composed of three subsidiaries – CBE Group, CBE Customer Solutions, and LocateSmarter, dedicated to delivering exceptional customer experiences through innovation and operational excellence. For more information, visit www.cbecompanies.com and connect with us on Facebook and LinkedIn (@cbecompanies).

For media inquiries or to learn more about CBE’s innovative BPO solutions, please contact: info@cbecompanies.com.