Smarter Support for Modern Retail Brands
We deliver customer experiences that feel like your brand, because they are. We blend people, tech, and strategy to reduce handle times, boost loyalty, and scale support without missing a beat.
Smarter Support for Modern Retail Brands
We deliver customer experiences that feel like your brand, because they are. We blend people, tech, and strategy to reduce handle times, boost loyalty, and scale support without missing a beat.
Why Top Retailers
We do more than resolve issues, we become an extension of your brand. Whether it’s a product question or a high-stakes escalation, our agents reflect your voice, values, and culture at every touchpoint. With a concierge-level approach and deep retail experience, we help you win every conversation.
What You 
What You
A high-performing support team that ramps quickly, flexes seasonally, and never loses sight of your brand. We provide Tier 1 & 2 omnichannel support, CX-boosting automation, and customer insights that drive conversions and loyalty.
Omnichannel Support (Voice, Chat, SMS, Email, Social)
AI-Assisted Workflows for Faster Resolution and Upsells
Tier 1 and 2 Customer Support Coverage
Custom Training and Brand Integration
Real-Time Performance Dashboards (QA, AHT, FCR, CSAT, CES)
Built-In Flexibility for Seasonal and Promotional Surges
CBE CUSTOMER SOLUTIONS
What We Handle So You Don’t Have To
Order Status and Returns
New Orders and Subscriptions
Upsell/Cross-Sell with AI Assist
Chargebacks and Disputes
Fraud Prevention
Password Resets
Account Support
Store & Field Staff Support
POS/Register Troubleshooting
Multilingual Assistance
Customer Profile Updates
Escalation Management
Back Office Tasks
Seasonal Surge Coverage
Stay Brand-True
Every agent sounds and acts like your in-house team, from tone to tools to culture.
Ramp Fast, Scale Smart
Get up and running quickly with dedicated training and surge-ready staffing models that scale with your business.
Improve What Matters
From lower AHT and higher first contact resolution to increased CSAT, CES, and QA scores—you’ll see (and feel) the difference.
Drive Revenue, Not Just Service
Convert support into sales with upsell/cross-sell scripts and AI-enabled prompts designed to boost AOV and customer lifetime value.
TESTIMONIALS
What Our Customers Say
Want to Test the Fit?
Let’s build a brand-aligned CX program that delivers measurable impact and scale with your needs… without sacrificing quality.
