Your Trusted
Partner in Business
Process Outsourcing
Since our inception in 1933, CBE Customer Solutions has been a leader in the BPO industry, consistently delivering top-notch services that adapt to the ever-evolving needs of businesses, consumers, and regulatory environments. Our rich history of innovation and excellence has made us a trusted partner for companies seeking reliable, efficient, and customized outsourced solutions.
Our Services
Empowering Your Business with Tailored
Explore our wide range of BPO services designed to enhance efficiency, improve customer satisfaction, and ensure compliance. From customer support to back-office processing, we provide the expertise you need to succeed.
Customer Engagement and Support
Enhance your customer interactions with our comprehensive support services, from initial inquiries to post-sale assistance. Our skilled representatives ensure a seamless, positive experience at every touchpoint, boosting satisfaction and loyalty.
Operational Efficiency
Streamline your operations with our efficient scheduling, insurance verification, and back-office support services. Our tailored solutions help you focus on your core business, enhancing productivity and overall performance.
Fraud and Security
Protect your business and customers with our advanced fraud detection and security services. We provide real-time monitoring, analysis, and guidance to prevent fraudulent activities and safeguard your brand’s reputation.
Specialized Services
Access expert support for specialized roles and tasks with our licensed professionals and dispatch services. Whether you need industry-specific expertise or emergency response, we have the skilled staff to meet your unique needs.
Blog
Stay Informed
Keep up with the latest insights from CBE Customer Solutions with our blog.
Leveraging AI in Fintech Call Centers: A Game Changer, But Real People Are Still Key
The integration of artificial intelligence (AI) into call centers has undeniably transformed how fintech companies manage customer support. While AI technologies offer efficiency, scalability, and personalization, it’s important to recognize that human interaction...
CBE Customer Solutions Welcome Leslie Loofbourow as Senior Vice President of Growth
October 2, 2024 Cedar Falls, IA - CBE Customer Solutions is excited to announce the arrival of Leslie Loofbourow as the new Senior Vice President of Growth. Leslie is a driven and enthusiastic sales leader with over 10 years of industry experience in BPO and CX...
How CBE Customer Solutions’ Call Center Team Trains for Fintech-Specific Challenges
In the fintech industry, delivering exceptional customer support is a unique challenge. The complexities of fintech products and services, combined with stringent regulatory requirements and evolving technology, mean that customer support agents must be expertly...
Our company milestones not only chronicle our history, but weave a story of growth, innovation, and steadfast commitment to our mission. This narrative inspires and reassures our customers, investors, and new team members alike, showcasing our ongoing dedication to excellence and forward momentum.
Founded
Global Locations
%
Women in Leadership
%
Workforce Growth
Real People • Real Problems • Real Solutions
Why Choose CBE Customer Solutions?
Experience that Matters
Entrust your brand’s voice with CBE’s seasoned team. Over 90 years of commitment to customer service and business needs.
Ironclad Compliance and Data Security Standards
Rest easy knowing that your sensitive customer data is handled with maximum care, ensuring your reputation remains intact.
Empathy at Every Step
Empathy is the cornerston of our interatction with clients’ customers. We believe in respectful, positive interactions, and always putting people first.
Precision-Crafted Solutions
We recognize the individuality of every organization. Our solutions are tailored to suit your distinct requirements, regardless of the size or scope of our partnership.
Looking for a place where your skills can thrive? Explore a world of opportunity with us! Visit our Careers page to discover the various positions available, learn about our culture, and find out how you can contribute to our success. Come be a part of our growing team – your future awaits!
Partner With Us
Ready to elevate your operations with expert BPO solutions? Contact us today to discover how our specialized services in customer support, process optimization, and compliance can drive measurable results for your business.
