Your Trusted
Partner in Business
Process Outsourcing
Since 1933, we’ve been adapting, innovating, and growing alongside the businesses we support. The world keeps changing, and so do we—continuously refining our approach to meet the evolving needs of companies, customers, and industry regulations. With decades of experience and a commitment to doing things right, we’re a trusted partner for businesses looking for outsourcing solutions that are reliable, flexible, and built around their unique needs.
Our Services
Empowering Your Business with Tailored
Explore our diverse range of BPO services designed to boost efficiency, elevate customer satisfaction, and ensure compliance. From customer support to back-office processing, we offer the expertise you need to thrive.
Customer Engagement and Support
Transform every interaction into a lasting connection. From first inquiries to post-sale support, our dedicated team delivers seamless, personalized experiences that keep your customers coming back. We’re here to build loyalty, one conversation at a time.
Operational Efficiency
Free up your time for what matters most. Our tailored solutions—like smart scheduling, insurance verification, and back-office support—streamline your operations, helping you drive productivity and focus on growing your business.
Fraud and Security
Stay one step ahead of threats. Our fraud detection and security services give you real-time insights, proactive protection, and peace of mind. Safeguard your business and your reputation with solutions that work around the clock.
Specialized Services
The expertise you need, when you need it. Whether it’s licensed professionals for niche roles or responsive dispatch services, we’ve got the skilled talent to tackle your unique challenges with precision and care.
Blog
Stay Informed
The Key to Seamless User Experiences in EdTech
In the rapidly evolving world of educational technology (EdTech), providing seamless user experiences is crucial for ensuring engagement and success among educators and learners. At CBE Customer Solutions, we understand that the key to achieving this lies in combining...
Understanding the Needs of EdTech Users
The rapid growth of educational technology (EdTech) has revolutionized how educators teach and learners absorb information. At CBE Customer Solutions, we recognize the importance of supporting the diverse needs of EdTech users, ensuring that both educators and...
CBE Customer Solutions Welcomes Rachel Rybicki as Chief Client Success Officer, Bringing Fresh Expertise to Client Success Strategy
Cedar Falls, IA - CBE Customer Solutions is excited to announce Rachel Rybicki as the new Chief Client Success Officer. Bringing 25 years of BPO experience and a reputation for innovation, Rachel joins CBE ready to take client success to a new level with expanded...
Our milestones tell the story of who we are—how we’ve grown, innovated, and stayed true to our mission. They’re more than just markers of progress; they’re a reflection of our values and the impact we strive to make, inspiring trust in our customers, confidence in our investors, and purpose in our team.
Founded
Global Locations
%
Women in Leadership
%
Workforce Growth
Real People • Real Problems • Real Solutions
Why Choose CBE Customer Solutions?
Experience You Can Trust
With over 90 years of expertise, we’ve built more than just a track record—we’ve built relationships. Our team knows how to amplify your brand’s voice and deliver results that truly make a difference.
Ironclad Compliance and Data Security Standards
Your trust is everything to us. We treat your data like it’s our own, adhering to the highest standards to protect what matters most—your reputation and your customers’ confidence.
People-First Approach
Empathy isn’t just a value here; it’s how we do business. Every interaction reflects our belief in respect, positivity, and putting people first—whether it’s your team or your customers.
Solutions Built Around You
Your business is unique, and so are our solutions. We take the time to understand what you need and craft strategies that fit—no cookie-cutter approaches, just real results tailored to you..
Searching for opportunities? We’re excited to welcome passionate, talented people to our team! Check out our Careers page to explore opportunities, dive into our culture, and see how you can make a real impact here.
Partner With Us
Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!
