Your Trusted
Partner in CX
Outsourcing
Since 1933, we’ve been adapting, innovating, and growing alongside the businesses we support. The world keeps changing, and so do we—continuously refining our approach to meet the evolving needs of companies, customers, and industry regulations. With decades of experience and a commitment to getting things right, we’re a trusted partner for businesses seeking CX solutions that are reliable, flexible, and built around their unique needs.
Our Services
Empowering Your Business with Tailored Contact Center
Customer Engagement and Support
Transform every interaction into a lasting connection. From first inquiries to post-sale support, our dedicated team delivers seamless, personalized experiences that keep your customers coming back. We’re here to build loyalty, one conversation at a time.
Operational Efficiency
Fraud and Security
Stay one step ahead of threats. Our fraud detection and security services give you real-time insights, proactive protection, and peace of mind. Safeguard your business and your reputation with solutions that work around the clock.
Specialized Services
The expertise you need, when you need it. Whether it’s licensed professionals for niche roles or responsive dispatch services, we’ve got the skilled talent to tackle your unique challenges with precision and care.
Blog
Stay Informed
Keep up with the latest insights from CBE Customer Solutions through our blog. Discover articles on enhancing CX, selecting the right call center partner, and more.
Regulated but Responsive: Making Utility Support Work Within Compliance
In the utilities sector, strict regulations are non-negotiable. Every interaction must safeguard customer data, comply with industry regulations, and meet legal requirements. Too often, this creates the impression that compliance slows down service, leaving customers...
Class is Back: Scaling EdTech Support During Semester Surges
Every semester, EdTech platforms face the same challenge: sudden, dramatic increases in support needs. New enrollments, forgotten logins, system overloads; these aren’t just common, they’re expected. For students and educators, the first weeks set the tone for...
Expect Faster: The Real-Time Support Demands in Digital Finance
In digital finance, waiting isn’t an option. Customers expect instant answers, seamless resolutions, and confidence that their money is secure. If help isn’t available at the moment, they’ll move to a competitor who can deliver. The Pressure on Fintechs...
Our milestones tell the story of who we are—how we’ve grown, innovated, and stayed true to our mission. They’re more than just markers of progress; they’re a reflection of our values and the impact we strive to make, inspiring trust in our customers, confidence in our investors, and purpose in our team.
Founded
Global Locations
%
Women in Leadership
%
Workforce Growth
Guardians of Trust and Champions of CX
Why Choose CBE Customer Solutions?
Experience You Can Trust
With over 90 years of expertise, we’ve built more than experience — we’ve built trust. Our people, supported by purposeful AI, elevate your brand’s voice and create results that truly matter.
Ironclad Compliance and Data Security Standards
Your trust is everything to us. We treat your data like it’s our own, adhering to the highest standards to protect what matters most, your reputation and your customers’ confidence.
People-First Approach
Empathy isn’t just a value here; it’s how we do business. Every interaction reflects our belief in respect, positivity, and putting people first, whether it’s your team or your customers.
Solutions Built Around You
Your business is unique, and so are our solutions. With a boutique, high-touch approach, we take the time to understand your needs and craft strategies that fit.
Searching for opportunities? We’re excited to welcome passionate, talented people to our team! Check out our Careers page to explore opportunities, dive into our culture, and see how you can make a real impact here.
Partner With Us
Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!
