Customer Support and Contact Center Solutions
If you’ve ever struggled with high call volumes, unanswered calls, or headcount shortage, you’re not alone. Many organizations are struggling to optimize AI and emerging technologies while simultaneously balancing budget reductions and growing customer expectations.
CBE delivers secure, scalable customer experience operations that adapt to your business, protect your brand, and mitigate operational and reputational risk.
Our Services
Customer Support & Engagement
Deliver consistent, compliant interactions across every channel, from first contact to resolution. Every interaction is structured, monitored, and aligned to your standards.
Scalable Support Operations
Quickly ramp teams up or down without disrupting service. Our structured workforce model supports growth, surges, and operational change.
Fraud Prevention & Data Security
Protect sensitive data and reduce exposure with airtight processes designed for complex and regulated industries. Compliance isn’t a feature — it’s embedded in everything we do.
Specialized & Back-Office Support
Extend your capabilities by partnering with trained teams to handle complex workflows, automate intelligently, and high-sensitivity interactions.
Customer Support and Contact Center Solutions
If you’ve ever struggled with high call volumes, unanswered calls, or headcount shortage, you’re not alone. Many organizations are struggling to optimize AI and emerging technologies while simultaneously balancing budget reductions and growing customer expectations.
CBE delivers secure, scalable customer experience operations that adapt to your business, protect your brand, and mitigate operational and reputational risk.
Our Services
Customer Support & Engagement
Deliver consistent, compliant interactions across every channel, from first contact to resolution. Every interaction is structured, monitored, and aligned to your standards.
Scalable Support Operations
Quickly ramp teams up or down without disrupting service. Our structured workforce model supports growth, surges, and operational change.
Fraud Prevention & Data Security
Protect sensitive data and reduce exposure with airtight processes designed for complex and regulated industries. Compliance isn’t a feature — it’s embedded in everything we do.
Specialized & Back-Office Support
Extend your capabilities by partnering with trained teams to handle complex workflows, automate intelligently, and high-sensitivity interactions.
Our Services
Customer Support and Contact Center Solutions
If you’ve ever struggled with high call volumes, unanswered calls, or headcount shortage, you’re not alone. Many organizations are struggling to optimize AI and emerging technologies while simultaneously balancing budget reductions and growing customer expectations.
CBE delivers secure, scalable customer experience operations that adapt to your business, protect your brand, and mitigate operational and reputational risk.
Customer Support & Engagement
Deliver consistent, compliant interactions across every channel, from first contact to resolution. Every interaction is structured, monitored, and aligned to your standards.
Scalable Support Operations
Quickly ramp teams up or down without disrupting service. Our structured workforce model supports growth, surges, and operational change.
Fraud Prevention & Data Security
Protect sensitive data and reduce exposure with airtight processes designed for complex and regulated industries. Compliance isn’t a feature — it’s embedded in everything we do.
Specialized & Back-Office Support
Extend your capabilities by partnering with trained teams to handle complex workflows, automate intelligently, and high-sensitivity interactions.
Case Study
Proven Contact Center Performance at Scale
When a global enterprise client needed a 300-agent surge with full bilingual coverage, fully remote, across five states, in a single quarter, they came to CBE. We delivered 327 hires against the 300-person target, a 50% lift in qualified interview throughput, a 53% gain in onboarding accuracy, and zero compromise on compliance discipline.
TLDR: In high-risk environments, speed only matters if it’s controlled.
Build a More Resilient Customer Experience Operation
If you’re navigating growth, complexity, or compliance pressure, we would like to show you what certifiably compliant customer experience looks like in practice.
Every engagement starts with a conversation about your regulatory environment, your growth profile, and the outcomes your business actually needs.
More Than 90 Years of Compliant CX Service
CBE Companies was founded in 1933 as a small Iowa business and has grown into a 1,200-person global operation serving enterprise clients across two continents. The path here wasn't a series of pivots. It is an ongoing, strategic investment in excellence that can be seen in things like:
People who stay (employee tenure averages more than five years, nearly four times the industry norm),
Compliance programs that hold up under audit (ten-plus active certifications, including PCI Level 1, SOC 2 Type II, and ISO 27001)
Technology investments that elevate the overall experience (workforce optimization, RPA automation, AI-enabled routing, forecasting, and optimization),
Leadership that knows the work (our Chief Risk Officer has held the role for 28 years; our VP of Enterprise Risk Management, 23)
That's not a story about heritage for its own sake. It's a story about what compounds when you empower people and continuously invest in smart processes and emerging technologies.
More Than 90 Years of Compliant CX Service
CBE Companies was founded in 1933 as a small Iowa business and has grown into a 1,200-person global operation serving enterprise clients across two continents. The path here wasn't a series of pivots. It is an ongoing, strategic investment in excellence that can be seen in things like:
People who stay
(employee tenure averages more than five years, nearly four times the industry norm),
People who stay
(employee tenure averages more than five years, nearly four times the industry norm),
Compliance programs that hold up under audit (ten-plus active certifications, including PCI Level 1, SOC 2 Type II, and ISO 27001)
Technology investments that elevate the overall experience (workforce optimization, RPA automation, AI-enabled routing, forecasting, and optimization),
Leadership that knows the work (our Chief Risk Officer has held the role for 28 years; our VP of Enterprise Risk Management, 23)
That's not a story about heritage for its own sake. It's a story about what compounds when you empower people and continuously invest in smart processes and emerging technologies.
Contact Center Services for Telecom Providers
We design every telecom capability we offer for real CX leaders in high-volume settings. Each is delivered for speed, technical depth, and human judgment.
Customer Care & Retention
Subscribers contact us about service, account changes, plan upgrades, and daily brand issues. Our trained agents use your tone and retention strategies to turn frustrations into loyalty. Voice, chat, email, SMS, social — each channel strengthens loyalty, not just resolves tickets.
Technical Support & Troubleshooting
Tier 1 troubleshooting, device activation, network triage, and service restoration define resolution versus runaround. Our agents resolve issues quickly and accurately, leaving customers more confident in your services.
Billing Support & Account Management
Billing questions are among the most frequent and frustrating in telecom CX. Plan changes, payments, disputes, and account updates are handled with patience and accuracy. We aim for billing resolution, not churn risk.
Fraud Prevention & Security Monitoring
Telecom fraud such as SIM swapping, account takeovers, and fraudulent activations costs billions yearly. Our fraud teams have ramped 175 FTE in 90 days for major partners, delivering 20% drops in fraud losses while maintaining QA. PCI Level 1, SOC 2 Type II, ISO 27001 certified.
First-Party Collections & Revenue Recovery
Past-due accounts and revenue recovery require conversations that protect relationships and your finances. In our largest telecom partnership, we achieved 83% First-Day Pay versus a 68% target, with zero penalties and #1 vendor recognition.
Surge & Outage Response
When outages or regulatory changes occur, your contact center faces hours of compressed call volume. Our rapid deployment quickly brings trained, compliant agents online without compromising quality, compliance, or your brand's customer experience. We’ve successfully handled a 100-FTE ramp in 30 days, 175-FTE in 90 days, or 300-agent surge.
Contact Center Services for Telecom Providers
We design every telecom capability we offer for real CX leaders in high-volume settings. Each is delivered for speed, technical depth, and human judgment.
Customer Care & Retention
Subscribers contact us about service, account changes, plan upgrades, and daily brand issues. Our trained agents use your tone and retention strategies to turn frustrations into loyalty. Voice, chat, email, SMS, social — each channel strengthens loyalty, not just resolves tickets.
Technical Support & Troubleshooting
Tier 1 troubleshooting, device activation, network triage, and service restoration define resolution versus runaround. Our agents resolve issues quickly and accurately, leaving customers more confident in your services.
Billing Support & Account Management
Billing questions are among the most frequent and frustrating in telecom CX. Plan changes, payments, disputes, and account updates are handled with patience and accuracy. We aim for billing resolution, not churn risk.
Fraud Prevention & Security Monitoring
Telecom fraud such as SIM swapping, account takeovers, and fraudulent activations costs billions yearly. Our fraud teams have ramped 175 FTE in 90 days for major partners, delivering 20% drops in fraud losses while maintaining QA. PCI Level 1, SOC 2 Type II, ISO 27001 certified.
First-Party Collections & Revenue Recovery
Past-due accounts and revenue recovery require conversations that protect relationships and your finances. In our largest telecom partnership, we achieved 83% First-Day Pay versus a 68% target, with zero penalties and #1 vendor recognition.
Surge & Outage Response
When outages or regulatory changes occur, your contact center faces hours of compressed call volume. Our rapid deployment quickly brings trained, compliant agents online without compromising quality, compliance, or your brand's customer experience. We’ve successfully handled a 100-FTE ramp in 30 days, 175-FTE in 90 days, or 300-agent surge.