by Jordan Mulford | Aug 28, 2024 | Blog
Seeing more emojis and informal speech in electronic communications with your customers? Noticing young adult customers prefer to interact with your company online more often than by phone? If traditional outreach options aren’t connecting optimally with members of the youngest adult generation, called Gen Z, it could be due to a disconnect in communication styles and customer service expectations.
Understanding the Communication Preferences of Gen Z
Over 20% of the US population is a member of Gen Z, a generation that cares greatly about their customer service experiences. As digital natives, they love quick, informal online interactions through social media and other platforms; these interactions may include emojis and informal speech to express their authentic selves. This approach extends to their interactions with companies, which they also expect to be authentic.
Gen Z customers want quick, effective service from ethical companies through online support and self-service options, their preferred forms of interaction. These options allow them to interact with companies without having to communicate through live voice, which they may find stressful. Incorporating these insights could help collectors connect more strongly with Gen Z customers.
How CBE Customer Solutions Adapts to the Needs of Gen Z Customers
At CBE Customer Solutions, our agents understand that a variety of communication styles and payment options appeal to customers of different generations, including Gen Z, letting customers find the right fit for them. For an authentic customer experience, our agents focus on empathy and connecting with the customer on a human level. CBE also offers omni-channel communications, including live voice, letters, and SMS text, email, and chat capabilities (when allowable). CBE’s self-service payment options include our smart IVR phone payment offering and our online payment portal, both available 24 hours a day for customer convenience. These varied offerings allow Gen Z customers to choose the options that best fit their preferences, providing them with an optimal customer service experience.
In an ever-evolving digital landscape, it’s crucial to adapt to the preferences of all customer demographics, particularly those of Gen Z. By embracing diverse communication channels and offering flexible payment options, CBE Companies ensures that every interaction is as convenient and authentic as possible for this tech-savvy generation. As we continue to evolve our services, we remain committed to meeting customers where they are—online, on the phone, or through self-service—ensuring a seamless and satisfying experience for all.
by Jordan Mulford | Aug 23, 2024 | Press Release
Biñan City, Philippines – Aug 22, 2024 – CBE Customer Solutions proudly celebrated the grand opening of its new office in Southwoods Mall, Biñan City, on August 16. The exclusive, invite-only event was attended by esteemed guests including business leaders and members from CBE’s leadership team.
Event Highlights
The grand opening was marked by a vibrant and energetic atmosphere, with performances from CBE’s Modern Cultural Dance Contest Champions, composed of 1P associates and supervisors, that showcased the rich culture of the Filipino community. Alex Reed delivered a opening remarks emphasizing the strategic importance of the new office in expanding CBE’s global footprint and enhancing service delivery to clients, stating, “This new office is a testament to the hard work and dedication of our entire team. It represents our continued investment in both our people and our clients. As we grow, our focus remains on maintaining the high-level performance, exceptional service delivery and innovation CBE is known for, ensuring that we exceed the expectations of the clients we serve.”
A ceremonial ribbon-cutting was conducted by CBE’s Chief Operating Officer Alex Reed along with SVP of BPO Operations, LeGrand Bonnet. Bonnet closed the event with an inspiring sentiment expressing gratitude to the team and community for their continued support, while reaffirming the company’s commitment to innovation, customer satisfaction, and community engagement.
Event Success
The grand opening event was a resounding success, highlighting CBE Customer Solutions’ commitment continued growth and excellence in either the Philippines or BPO. The new office is expected to significantly enhance the company’s operational capabilities and employee satisfaction, contributing to CBE’s mission of delivering exceptional outsourced contact center solutions.
About CBE Customer Solutions
CBE Customer Solutions is a provider of outsourced contact center solutions dedicated to delivering exceptional customer experiences through innovation and operational excellence. For more information, visit www.cbecustomersolutions.com and connect with us on Facebook and LinkedIn (@cbecompanies).
For media inquiries or to learn more about CBE’s innovative BPO solutions, please contact CBE Marketing Director at casey.cipoletti@cbecompanies.com.
Energetic and Inspiring – celebrating the grand opening of our Southwoods office with performances that brought the house down!
Kicking off the grand opening with an unforgettable performance that set the stage for an exciting future at Southwoods!
Blessing the foundations of our new Southwoods office
Milestone Moment: Alex Reed and LeGrand Bonnet proudly unveil the new sign at the Southwoods Office, marking the start of an exciting new chapter.
Senior Vice President of BPO Operations LeGrand Bonnet delivers closing remarks
COO Alex Reed delivers opening remarks
Cheers to new beginnings and shared success! Celebrating the future at our Southwoods office.
(left to right) Jonas Bacani, Alex Reed, Ella Mercado, and LeGrand Bonnet – leaders and visionaries united at the Southwoods grand opening, ready to shape the future together.
Meet the HYPE team – our dynamic group of innovators and go-getters, driving energy and excellence at the heart of Southwoods!
Powerhouse team in action! Pictured: the HYPE team posing with COO Alex Reed
Capturing a moment of collaboration and partnership: LeGrand Bonnet and Jonas Bacani poses with the Colliers team at the Southwoods site.
by Jordan Mulford | Aug 2, 2024 | Press Release
FOR IMMEDIATE RELEASE
Biñan City, Philippines – Aug 1, 2024 – CBE Customer Solutions is thrilled to announce the grand opening of its new office located in the vibrant Southwoods Mall in Biñan City. The inauguration event will be held on Friday Aug 16, 2024 at 9:00 am, marking a significant milestone in the company’s expansion and commitment to providing exceptional customer experience.
Event Details
- Location: Southwoods Mall, Biñan City, Philippines
- Date: Aug 16, 2024
- Opening Performance: 9:00 am
Unique Office Features
Designed with collaboration, productivity, and employee well-being in mind, the new office features enhanced facilities that empower the CBE team to deliver their best work. Key features include:
- Open Desk Layout: Production floors designed with an open desk layout to enhance communication.
- Collaboration Areas: Several designated areas both inside and outside the production floors for team collaboration.
- Employee Amenities: Shower rooms, sleeping quarters, a game room and restrooms that cater to diverse employee needs.
- Spacious Common Areas: Large common areas to encourage social interaction and relaxation.
- Convenient location: Attached to Southwoods mall, offering easy access to a transport hub and proximity to major residential areas.
Event Highlights
The grand opening event of our new Southwoods office will be filled with memorable highlights, including performances from our talented employees that will set an energetic tone for the day. Our Chief Operating Officer, Alex Reed, will deliver opening remarks, emphasizing the importance of this new facility. The event will conclude with a heartfelt closing statement from LeGrand Bonnet, Senior Vice President of BPO Operations, who will underscore our commitment to innovation and excellence. The celebration will also feature a ceremonial blessing of the site, followed by a ribbon-cutting ceremony, marking the official opening of our state-of-the-art office. CBE has invited esteemed members of the community and expects local dignitaries, including Vice Mayor Gel Alonte of the City of Biñan, to join us in this momentous occasion.
About CBE Customer Solutions
CBE Customer Solutions is a provider of outsourced contact center solutions dedicated to delivering exceptional customer experiences through innovation and operational excellence. For more information, visit www.cbecustomersolutions.com and connect with us on Facebook and LinkedIn (@cbecompanies).
For media inquiries or to learn more about CBE’s innovative BPO solutions, please contact Casey Cipoletti, Marketing Director, at casey.cipoletti@cbecompanies.com.
