About CBE
Customer Solutions
Since our inception in 1933, CBE Customer Solutions has maintained an attractive position in this space by consistently evolving our services to meet the ever-changing needs of businesses, consumers, and the regulatory environment.
Who We Are
Our tagline, “Real People · Real Problems · Real Solutions,” speaks to our approach that asks the right questions, listens with care to alleviate challenges, and elevates client experiences with long-term solutions. Our industry experts help identify the right strategy to meet our clients’ business needs and help improve the customer journey.
Real People
Our representatives are your neighbors, fellow citizens, and members of the community. They interact with your customers with empathy, compassion, and the genuine desire to help.
Real Problems
Our Core Values keep us grounded. We take the time to ask the right questions, listen carefully, and treat your challenges with respect.
Real Solutions
We design our solutions with you in mind, and we thrive in shared victories.
Your Go-To Partner
Dive into a world where Customer Experience (CX) outsourcing feels like an extension of your own brand. Across all channels and any challenge, offer your customers impactful encounters marked by swift solutions and positive emotional connections. Customer service isn’t just about providing solutions–it’s about fostering genuine connections. That’s where CBE stands out. We know that behind every interaction is a customer with unique needs, concerns, and emotions. That’s why our highly trained agents are not just skilled professionals; they’re empathetic listeners who genuinely care about your customers’ well-being.
Leadership
At CBE, we pave the way with industry-leading recovery rates and unmatched expertise. Our leadership is dedicated to setting standards that others strive to meet, ensuring successful outcomes for all our clients.
Integrity
We operate with the highest level of integrity, ensuring transparency and ethical practices in every interaction. Trust CBE Group to manage your collections with honesty and unwavering ethical standards.
Innovation
Leveraging cutting-edge technology and innovative strategies, CBE Group stays ahead of the curve to maximize recovery efficiency. We innovate to transform challenges into opportunities for our clients.
Respect
We recognize the importance of maintaining respect for all parties involved in the collections process. Our approach is compassionate and professional, fostering positive relationships and respectful resolutions.
Continuous Improvement
Committed to excellence, CBE Group continually seeks ways to enhance our services and boost client satisfaction. We embrace continuous improvement to deliver superior results and adapt to the evolving needs of the market.
Our Locations
At CBE Group, we are proud to serve our clients and communities from five strategically located offices around the world. Each of our locations is equipped to provide exceptional service and support, ensuring that we meet the nees of our clients no matter where they are.
Cedar Falls, IA
Clarksville, TN
New Braunfels, TX
Manila, Philippines
Biñan, Laguna, Philippines
Energizing DEI+B for Long-Term Progress
As an organization that has built its success on “doing the right thing”, we diligently incorporate diversity, equity, inclusion, and belonging into every department, process, and decision. It’s an integrally woven part of our culture.
We have created internal systems and policies that foster diversity, equity, and inclusion to grow and flourish, including a DEI Committee & Advisory Committee, DEI framework, employee resource groups, and cultural holidays.
Empowering Women in Leadership at CBE Group
At CBE we are proud to be led by a visionary CEO, whose guidance has been instrumental in shaping a culture that values and promotes women in leadership roles, with women now comprising 58% of our leadership team. Gender diversity in leadership is not just a statistic for us; it’s a testament to our commitment to inclusivity, innovation, and progress that directly benefits our clients.
Partner With Us
Ready to elevate your operations with expert BPO solutions? Contact us today to discover how our specialized services in customer support, process optimization, and compliance can drive measurable results for your business.
