CBE Customer
Solutions in
North America

CBE Customer
Solutions in
North America

Excellence
From our corporate headquarters in Iowa to operational hubs in Tennessee and Texas, our North America offices combine deep-rooted community connections, strong talent pipelines, and 24/7 service capabilities to deliver exceptional customer experience solutions.
Cedar Falls, IA
C O R P O R A T E   H E A D Q U A R T E R S
Cedar Falls is the location of CBE’s corporate HQ and a dynamic labor pool continuously seeded by colleges such as the University of Northern Iowa. Cedar Falls and neighboring city Waterloo, Iowa are two principal municipalities known locally as the “Cedar Valley,” due to the Cedar River that traverses the area.
Overview
  • Opened 2010
  • Population: 40,713
  • Management Tenure: 5 years
  • 24/7 Operations
Corporate Office
Clarksville office
Clarksville, TN
Clarksville is 45 miles northwest of Nashville. It includes Montgomery and Stewart counties in Tennessee and Christian and Trigg counties in Kentucky. This vibrant community is home to Austin Peay State University and Fort Campbell, a United States Army post situated approximately 10 miles from downtown Clarksville and spanning the Tennessee-Kentucky state line. Fort Campbell is renowned as the base of the 101st Airborne Division (Air Assault) and houses around 30,000 active-duty service members and their families.
Overview
  • Opened 2021
  • Population: 186,449
  • Management Tenure: 5 years
  • 24/7 Operations
San Antonio/New Braunfels, TX
New Braunfels, TX, located between Austin and San Antonio, is a thriving city known for its vibrant economy and high quality of life, making it an attractive destination for businesses. The city’s strategic location along the I-35 corridor provides easy access to major markets and transportation networks, facilitating efficient logistics and distribution. With a diverse and growing population, New Braunfels boasts a skilled and educated workforce, supported by local educational institutions and training programs that make it a great location for bilingual talent.
Overview
  • Opened 2010
  • Population: 104,707
  • 24/7 Operations
Corporate Office
Capabilities

(All Locations)

Customer Service
Tech Support
Pre- and Post-Sales
Sales and Retention
Warranty and Renewals
Answering Service
Dispatch
Customer Success
Licensed Roles
Hotline Services

Capabilities

(All Locations)

Customer Service

Tech Support

Pre- and Post-Sales

Sales and Retention

Warranty and Renewals

Answering Service

Dispatch

Customer Success

Licensed Roles
Hotline Services

Want to Test the Fit?

Let’s build a brand-aligned CX program that delivers measurable impact and scaleawith your needs—without sacrificing quality.
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