Our Services
Rooted in CBE’s 90+ years of operational excellence and compliance, we bring a bold, modern approach to CX. Our agile, secure solutions are tailored for culture-driven brands, blending innovation, personalization, and performance. With teams that consistently lead in network benchmarks, we design bespoke programs that elevate the customer experience.
Explore our services by scrolling down to discover how we can support your success.
Customer Service
Let us handle your customer support with the same precision and care you bring to your core business. Our tech-enabled teams are trained to manage every touchpoint with professionalism and empathy—boosting satisfaction, loyalty, and brand reputation. With us as your partner, you’ll deliver consistent, high-quality experiences that keep your customers coming back.
Fraud
We specialize in real-time fraud detection, monitoring, and analysis—quickly identifying suspicious activity and stopping loss before it escalates. Our trained teams act fast and decisively, safeguarding your customers while strengthening their trust in your brand. Beyond just reacting, we help you improve systems and processes to stay ahead of future threats.
Tech Support
Tech issues can be frustrating—we get it. That’s why our skilled teams are trained to ask the right questions, troubleshoot fast, and guide your customers with clear, step-by-step support. We keep it friendly, patient, and efficient, turning moments of friction into positive brand experiences that leave customers feeling supported and satisfied.
Pre- and Post-Sales
We help you build trust before the sale and loyalty long after. As a seamless extension of your brand, we power meaningful customer interactions—through automation and human connection. Whether it’s answering questions or offering reassurance, our teams show up with empathy, consistency, and care.
Customer Management
Delegate warranty, renewals, sales, and retention to CBE—and guarantee standout service every step of the way. Our experts manage the moments that drive revenue and loyalty, so you can focus on growing your business without compromising customer care.
Call Overflow and Answering Services
Keep your customer experience sharp even when call volume spikes. CBE’s overflow and answering services give your team breathing room while ensuring every caller gets a polished, professional response. From after-hours support to weekend coverage, we’ve got your back, capturing details, transferring seamlessly, and keeping your brand impression strong.
Dispatch Services
Emergencies don’t wait for business hours, and neither do we. When your customers need urgent help, CBE is ready. Our trained teams move fast, managing emergency calls and dispatch services with precision and care.
Customer Success
Great customer relationships don’t just happen—they’re built from day one. Overlook a touchpoint, and you risk losing trust and revenue. That’s where CBE comes in. We handle every stage of the customer journey with sharp communication, proactive support, and a whole lot of empathy. From onboarding and education to renewals, recalls, feedback, and upsells—we keep customers informed, engaged, and loyal for the long haul.
Licensed Roles
Finding and keeping skilled talent is tougher than ever—especially when licenses and specialized expertise are involved. That’s where CBE steps in. Whether you need support in accounting, insurance, medical coding, IT, or legal, we deliver qualified professionals without the hiring headaches, taking on the burden of recruiting, compliance, and labor costs.
Hotline Services
When it comes to hotlines, speed and precision matter. CBE delivers both. From compliance and whistleblower reporting to healthcare screenings and employee attendance, we build hotline solutions that are responsive, reliable, and built to scale.
Issue Resolution and Help Desk Services
Keeping customers happy doesn’t stop after the sale. When issues come up, CBE steps in. Our expert support teams handle Help Desk and Issue Resolution services with speed, skill, and empathy—so your customers stay satisfied, even when your internal resources are stretched thin. We keep your support running smoothly, no matter what’s shifting behind the scenes.
Appointment Scheduling
Say goodbye to no-shows and double bookings. CBE’s compassionate, HIPAA-compliant support team handles patient scheduling with care and precision—so your calendar stays organized and your patients feel seen and valued. We tailor our process to fit your practice, giving you more time to focus on patient care.
Insurance Verification and Follow-up and Denials Management
Shift your healthcare back office to CBE and free your team to focus on patient care. Our insurance pros handle verifications, reduce costly denials, and maximize claim reimbursements—fast. We dig into denied claims, resolve issues efficiently, and deliver proactive strategies that help you avoid future setbacks. Less paperwork. More payoff.
Partner With Us
Ready to elevate your operations with expert BPO solutions? Contact us today to discover how our specialized services in customer support, process optimization, and compliance can drive measurable results for your business.
