Mission Statement
CBE is dedicated to leading the BPO industry by prioritizing compliance and innovation. With these core values at the forefront, we strive to drive positive transformations in customer service through engaging client interactions, cutting-edge technology, and a committed, ethical team that delivers exceptional results. We believe these commitments will collectively enhance our clients’ experiences and set higher standards in the BPO sector.
Our company milestones not only chronicle our history, but weave a story of growth, innovation, and steadfast commitment to our mission. This narrative inspires and reassures our customers, investors, and new team members alike, showcasing our ongoing dedication to excellence and forward momentum.
Founded
Global Locations
%
Women in Leadership
%
Workforce Growth in 2023
Guiding our Company:
Meet the Executive Leadership Team
Meet our esteemed executive leadership team, a group of visionary professionals dedicated to steering our organization towards new heights. These individuals are at the forefront of our innovation and operational excellence, bringing with them a rich history of success and expertise to CBE Group.
Tom Penaluna
Chairman
Erica Parks
President & CEO
Nick Michael
Chief Risk Officer
Alex Reed
Chief Operating Officer
Dr. Albert E. Smothers
Chief People & Diversity Officer
Melissa Bechtel
Chief Financial Officer
Craig Cappelle
Chief Information Officer
Meet our Senior Leadership Team
Meet our senior leadership team, a dedicated group of leaders who are instrumental in shaping CBE Group’s future through strategic decision-making and exemplary guidance. With a focus on cultivating talent and driving efficiency, they empower our teams to achieve exceptional performance and sustainable growth.
LeGrand Bonnet
Senior Vice President,
Operations
Amanda Jones
Vice President, Fraud
Operations
Jeff Stewart
Vice President, Analytics and Call Center Communications
Jonas Bacani
Vice President, International Operations
Kristen Rowles
Vice President, Organizational Development and Training
Misty Reinard
Director, Client Relationship
Energizing DEI+B for Long-Term Progress
As an organization that has built its success on “doing the right thing”, we diligently incorporate diversity, equity, inclusion, and belonging into every department, process, and decision. It’s an integrally woven part of our culture.
We have created internal systems and policies that foster diversity, equity, and inclusion to grow and flourish, including a DEI Committee & Advisory Committee, DEI framework, employee resource groups, and cultural holidays.
Leading the Charge
At CBE we are proud to be led by a visionary CEO. Gender diversity in leadership is not just a statistic for us; it’s a testament to our commitment to inclusivity, innovation, and progress that directly benefits our clients.
Parks’s guidance has been instrumental in shaping a culture that values and promotes women in leadership roles, with women now comprising 58% of our leadership team. This stance sets a powerful example within the industry, showcasing the positive impact of diversity at the highest levels of management.
Looking for a place where your skills can thrive? Explore a world of opportunity with us! Visit our Careers page to discover the various positions available, learn about our culture, and find out how you can contribute to our success. Come be a part of our growing team – your future awaits!
Partner With Us
Ready to elevate your operations with expert BPO solutions? Contact us today to discover how our specialized services in customer support, process optimization, and compliance can drive measurable results for your business.
