About CBE
Customer Solutions
CBE Customer Solutions is the customer experience and BPO arm of CBE Companies. Since 1933, CBE has helped organizations manage complex customer interactions with greater control, consistency, and confidence. What began as a trusted partner in sensitive, highly regulated work has evolved into a customer experience organization built for modern outsourcing demands, where compliance, performance, and customer trust all matter at once.
Compliant CX Built for Complex and Regulated Industries
CBE Customer Solutions operates contact centers and back-office functions and runs integrated, omnichannel, AI-augmented, audit-ready operations across two countries and four delivery centers. Our job is to handle the interactions your business depends on, protect the data your customers trust you with, and deliver the outcomes your board expects.
Customer Experience Outsourcing for Regulated Industries
We provide customer support outsourcing, including voice, chat, email, and digital, for complex and regulated programs that require trained agents, audited processes, and certified compliance.
The customers that come to us most often have one thing in common: when something goes wrong on a customer call, the cost isn't just a refund. It's a fine. Or a breach notification. Or a regulator's letter.
Complex and regulated environments are what we're purpose-built for.
Certifiably Compliant
Many providers say they take compliance seriously. CBE is built to prove it. Compliance is embedded into our training, governance, oversight, and delivery model, supported by recognized certifications and long-standing audit discipline. For clients in regulated industries, that means less operational burden and greater confidence in every interaction.
Built for Complex Operations
CBE Customer Solutions is built for environments where the stakes are higher, where customer experience intersects with fraud prevention, payment support, sensitive data, and rigorous standards for consistency and accountability. One compliance misstep can cost far more than any outsourcing investment. CBE helps clients reduce that exposure while improving outcomes.
People-First, Performance-Driven
CBE is a people-first organization with empowered teams, structured management routines, and technology aligned to the work. We invest in training, enablement, and retention because better-supported teams perform more consistently, deliver stronger customer experiences, and build lasting partnerships.
More Than 90 Years of Compliant CX Service
CBE Companies was founded in 1933 as a small Iowa business and has grown into a 1,200-person global operation serving enterprise clients across two continents. The path here wasn't a series of pivots. It is an ongoing, strategic investment in excellence that can be seen in things like:
People Who Stay
Employee tenure averages more than five years, nearly four times the industry norm.
Compliance Programs That Hold Up Under Audit
CBE holds ten-plus active certifications, including PCI Level 1, SOC 2 Type II, and ISO 27001.
Technology Investments That Elevate the Overall Experience
Our technology investments include workforce optimization, RPA automation, AI-enabled routing, and forecasting.
Leadership That Knows the Work
Our Chief Risk Officer has served in the role for 28+ years, and our VP of Enterprise Risk Management for 23+ years.
That experience shapes how we operate today. We empower our people and invest in smarter processes and emerging technologies to adapt to changing client and customer needs.
The Values Behind Our Customer Experience Solutions
Integrity
We do the right thing whether the auditor is in the room or not. That's what earned us the 2025 BBB Torch Award for Ethics, and it's what keeps us doing work other BPOs won't touch.
Innovation
We invest in technology that makes human judgment faster and more accurate, not technology that replaces it. NICE IEX for workforce management. Zenarate for agent training simulations. Intelligent routing, AI-assisted quality monitoring, and RPA where it belongs. None of it is a gimmick. All of it serves the interaction and the customer.
Respect
Our agents are our clients' voice. They represent our clients' brands to customers who may be dealing with a fraud alert, a billing dispute, a service outage, or a delinquent account. We train for empathy, coach for patience, and measure outcomes that build loyalty, not just close tickets.
Leadership
Our executive team has an average tenure of more than 25 years, reflecting our organizational excellence and caring culture. If a program has a problem, the people responsible for solving it are highly invested and bring decades of experience addressing similar challenges.
Continuous Improvement
Strong processes don't stay strong by accident. We run governance boards, third-party audits, and proactive remediation programs because regulated work doesn't forgive complacency. Every program gets better every year, or we find out why it didn't and correct it.
Our Global Contact Center Footprint
CBE supports clients through strategically located delivery centers in the United States and the Philippines, providing organizations with flexible support models, geographic diversity, and scalable operations. This footprint helps clients balance service continuity, labor flexibility, and customer experience goals without sacrificing control.
A People-First Culture That Strengthens Performance
Strong customer experience starts inside the organization. CBE continues to invest in inclusion, employee development, and leadership because stable, engaged teams deliver better outcomes for clients.
That commitment shows up in long employee tenure, strong training, and a workplace culture built around recognition, growth, and accountability. It also shows up in the way CBE supports communities, expands opportunity, and develops leaders across the business.
CBE Customer Solutions FAQs
Is CBE Customer Solutions a BPO company?
Yes. CBE Customer Solutions is a business process outsourcing company specializing in customer experience, contact center services, and back-office operations for regulated industries. We've been in business since 1933 and operate four delivery centers across North America and the Philippines.
What services does CBE Customer Solutions offer?
CBE offers customer support outsourcing across voice, chat, email, and digital channels and specializes in back-office services including claims processing, revenue cycle management, loan servicing, and first-party collections; and the workforce management and compliance infrastructure that supports scalable, audit-ready programs.
What industries does CBE support?
CBE specializes in regulated industries, including fintech and financial services, healthcare, telecom, utilities, and government. These are industries where compliance failures carry high regulatory and reputational cost, and where CBE's certification posture and operating model are purpose-built.
What makes CBE different from other BPO providers?
CBE offers three distinct advantages. First, certifiable compliance. We do not just make compliance claims. We maintain active, audited certifications, including PCI Level 1, SOC 2 Type II, and ISO 27001. Second, a workforce that stays, with turnover under 8% and an average tenure of more than five years in an industry where neither is common. Third, leadership that knows the work, with executives averaging more than 25 years of tenure and a Chief Risk Officer who has held the role for nearly three decades.
Does CBE specialize in regulated industries?
Yes. Regulated industries and complex businesses are the core of CBE's client base and the operating environment our model is designed for. Every certification, every process, and every training program is built for work where a compliance misstep costs more than the outsourcing investment saves.
Find a Reliable Customer Experience Partner
If your business needs customer support that can scale, stay compliant, and protect your brand, CBE is ready to help.