Guardians of Trust. Champions of CX.
GOVERNMENT & SMALL BUSINESS SOLUTIONS
You’re under pressure to meet compliance requirements, protect data, and scale your service. Most providers make you choose between security and the human touch. We deliver secure, high-performing contact center support that balances both, so citizens feel protected and valued.
Guardians of Trust. Champions of CX.
GOVERNMENT & SMALL BUSINESS SOLUTIONS
You’re under pressure to meet compliance requirements, protect data, and scale your service. Most providers make you choose between security and the human touch. We deliver secure, high-performing contact center support that balances both, so your customers feel protected and valued.
Trusted in Government. Proven in
CBE Customer Solutions specializes in secure, compliant, and high-performing contact center solutions for government agencies. Our proven programs scale to meet surge demands, crisis response, and modernization needs—without compromising trust or performance. We’ve exceeded federal small-business utilization goals, directing over $4 million to vetted, diverse partners who uphold the same high standards of data security and accountability.
Trusted by Government. Proven in
CBE Customer Solutions specializes in secure, compliant, and high-performing contact center solutions for government agencies. Our proven programs scale to meet surge demands, crisis response, and modernization needs—without compromising trust or performance. We’ve exceeded federal small-business utilization goals, directing over $4 million to vetted, diverse partners who uphold the same high standards of data security and accountability.
Boutique Expertise for Big-Mission Agencies
Surge & Crisis Response
Rapidly deploy trained teams to manage spikes in volume and maintain service continuity.
AI-Enabled Citizen Support
Use intelligent routing and automation to cut wait times and resolve routine inquiries faster.
Program Modernization
Transform legacy systems into scalable, digital-first programs built for long-term efficiency.
Omni-channel Engagement
Deliver secure, seamless experiences across phone, chat, SMS, and self-service platforms.
Framework-Fueled Service
Apply ITIL, Agile, and Lean Six Sigma principles to streamline and accelerate ops impact.
CBE helps agencies meet their mission by strengthening the
connection between government and the people it serves.
We deliver secure, compliant, and reliable contact center
operations that protect data, ensure performance, and
improve the citizen experience, every day, at scale.
%
Compliance with agency SLAs via embedded governance and real-time oversight dashboards.
%
Capacity expansion to meet program surges and crisis demands without compromising performance.
%
Lower average handle times (AHT) and agent load with AI integration.
%
Higher citizen satisfaction scores (CSAT) and faster resolution rates.
CBE helps agencies meet their mission by strengthening the
connection between government and the people it serves.
We deliver secure, compliant, and reliable contact center
operations that protect data, ensure performance, and
improve the citizen experience, every day, at scale.
%
Compliance with agency SLAs via embedded governance and real-time oversight dashboards.
%
Capacity expansion to meet program surges and crisis demands without compromising performance.
%
Lower average handle times (AHT) and agent load with AI integration.
%
Higher citizen satisfaction scores (CSAT) and faster resolution rates.
Boutique Expertise for Big-Mission Agencies
CBE exceeds federal small business goals by partnering with trusted, diverse suppliers that share our commitment to compliance, security, and performance.
Local Impact
We collaborate with small and diverse businesses near our operation centers and client sites to create sustainable community growth.
Local Impact
We collaborate with small and diverse businesses near our operation centers and client sites to create sustainable community growth.
Local Impact
We collaborate with small and diverse businesses near our operation centers and client sites to create sustainable community growth.
What Sets Us 
What Sets Us
Federal Clearance Expertise
Our agent clearance acceptance rate is nearly 50% higher than the industry average. We streamline background checks using NBIS an eApp, with multiple submission paths to support even the most complex programs.
High-Touch, High-Security Delivery
We bring empathy and precision to every interaction because when you’re handling sensitive data and vulnerable populations, how you serve matters as much as what you deliver.
Proven Performance Under Pressure
From performance audits to real-time customer satisfaction metrics, our programs consistently exceed expectations. That’s why some of the alrgest federal agencies in the country trust us to serve on their behalf.
Stay Informed on Public Sector CX
Citizens expect fast, transparent, and secure service. Explore how government agencies can meet regulatory standards while building trust through modern customer experience.
AI Meets Accountability: Public Sector Support in the Future
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Support that Complies: Making CX Work Within Government Standards
In the public sector, customer experience looks different. Every interaction must balance efficiency with government compliance because in this space, trust and accountability aren’t optional, they’re required. Citizens expect clarity and timely responses, but...
Public Demand Peaks: Can Your Support Team Keep Up?
When policies change or emergencies strike, millions turn to public service hotlines and agencies for help. Suddenly, your support channels face a flood of calls, emails, and online requests. Now, more than ever, how you respond in these critical moments determines...
Partner With Us
Want a smoother way to manage your operations? Let’s connect to explore how our expertise in customer support, process improvement, and compliance can make a real impact on your business!
